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About Our Team Join the Team

Join the Team

Truth For Life is an international radio and digital-based Bible-teaching ministry that teaches the truth of Scripture with uncompromising clarity and applicability to everyday life. The ministry exists to teach the Bible with clarity and relevance so that unbelievers will be converted, believers will be established and local churches will be strengthened.

A 501(C)3 non-profit organization, Truth For Life employs a team of skilled professionals (see our team) with broad experience in digital communications, operations management, marketing, project management and audio production.

Encountering a season of exponential growth, Truth For Life is adding experienced professionals to its staff and is seeking individuals to fill the following open positions:

Database Administrator and Developer

Customer Service Representative


Database Administrator and Developer

Mission

To create, maintain and update existing databases, procedures, reports and other ETL processes for Truth For Life with a specific focus on security, stability, scalability and reportability, while supporting the overall ministry mission and commitment to excellence.

Outcomes

  • Maintain donor management and other ancillary databases
  • Extensively grow the quantity and quality of reporting on donor and other ancillary data sources for the benefit of business decisions
  • Document the current database environment, suggesting, planning and executing improvements as needed to meet RTO and RPO requirements as well as capacity planning and uptime
  • Act as first-level support for user issues surrounding our donor management system and data questions/issues
  • Work with web development team in designing next-generation data environment for online integration of services for the benefit of Truth For Life listeners
  • Execute, update and improve existing ETL and other recurring processes with donor management system
  • Assist in any needed data migrations or the on-boarding of additional databases or services where data needs to be loaded
  • Migration of existing process code to version control system
  • Initiate and actively engage topics of ongoing learning (books, courses)

Competencies

  • Integrity: Steadfast commitment to biblical principles for living and working
  • Passion: Wholehearted dedication to the mission of Truth For Life
  • Passion: Committed to excellent user experience across all major platforms and devices
  • Efficiency: Committed to clean, lean and documented code
  • Experience: 5+ years or shows strong proficiency in administering and developing for Microsoft SQL Server 2016+
  • Experience: 2+ years experience working with MySQL
  • Experience: 3+ years using Visual Studio or similar IDE for SSIS job or SSRS report development
  • Security: A security-first mindset in development of any environment or process
  • Judgment/Decision Making: Commitment to data-driven decisions with the help of research, user-testing, and experience.
  • Strategic skills: Establishes a strong testing methodology for any development to ensure success of any project
  • Independent: Able to manage multiple tasks and effectively meet deadlines without being closely managed
  • Resourceful: Readily adopts new tools and clever approaches to overcome difficulty
  • Adaptability: Easily adjusts to new conditions and welcomes challenges as opportunities
  • Team player: Willingly and reliably works in cooperation with and support of others
  • Innovative: Introduces new ideas and methods to meet new requirements or changing market demand
  • Assertiveness: Proactively offers suggestions, opinions, and openly asks questions
  • Tenacity: Highly persistent in maintaining or seeking to meet goals/objectives, determined to overcome obstacles

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply For This Position!

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled. Please email questions to: Mike Costlow.


Customer Service Representative

Primary accountabilities

  • Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
  • Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
  • Respond to listener communication in a professional, courteous, and prompt manner.
  • Process orders and donations.
  • Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
  • Update and maintain listener accounts in the constituent database.
  • Prioritize and organize daily projects based upon degree of importance and level of urgency.
  • Answer questions and help listeners find specific teachings and other resources.
  • Field listener feedback and prayer requests.
  • Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities

  • Excellent verbal and written communication skills with emphasis on phone etiquette.
  • Attention to detail and desire for quality service.
  • Proficient in Microsoft Office.
  • Proactive approach to learning and customer service.
  • Strong computer skills and experience with windows based systems.
  • Ability to type 70 words per minute.
  • Keen ability to actively listen and anticipate questions.
  • Ability to multi-task.
  • Ability to handle consecutive phone calls efficiently and effectively.

Additional desired skill

  • Bilingual English/Spanish would be a plus.

Some customer service or professional phone operator experience is preferred. Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply For This Position!

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled. Please email questions to: Mike Costlow.